Help & FAQ

Browse products, click Add to Cart, then go to your cart and proceed to checkout. You'll need to be logged in to complete the purchase. Enter your delivery address, choose a payment method, and confirm the order.

Go to My Orders. Once the seller ships your order, you'll see a tracking number and carrier name. Click the tracking number to view live shipment status via Delhivery's tracking portal.

Yes. Go to My Orders, open the order, and click Cancel Order. Cancellation is available before the order is shipped. Once shipped, you'll need to initiate a return after delivery.

First check with neighbours or your building's security in case the package was left with them. If still not found, contact our support team within 48 hours of the delivery status update. We'll raise a trace with Delhivery.

Address changes are only possible before the seller ships the order. Contact our support team immediately with your order number and the correct address. Once shipped, the address cannot be changed.

Pending — payment received, waiting for the seller to confirm.
Processing — seller has accepted and is preparing the order.
Shipped — the order is with the courier; tracking is now active.
Delivered — courier has confirmed delivery at your address.
Cancelled — order was cancelled before dispatch.
Return Requested / Refunded — a return has been raised or completed.

If your order stays in Processing status beyond 3 business days without a shipment update, contact our support team with your order number. We'll follow up with the seller. If the seller cannot fulfil the order, it will be cancelled and you'll receive a full refund.

Go to My Orders. Each order card lists the product names — click any product name to open its detail page directly. You can re-order or check current pricing and availability from there.

We accept Credit Cards, Debit Cards, Net Banking, UPI, and Cash on Delivery (COD). COD is available at select pin codes. Payment options are displayed at checkout based on your delivery location and the seller's settings.

If payment was deducted but the order wasn't confirmed, the amount will be automatically refunded to your original payment method within 5–7 business days. If you don't see the refund within 7 days, contact our support team with your bank reference number.

Yes. All payments are processed through PCI-DSS compliant payment gateways. Ecom Buyer never stores your full card number on our servers. All transactions are encrypted via HTTPS.

Yes. Go to My Orders, open the failed order, and click Retry Payment. This lets you complete payment without placing a new order.

Yes. If you have a wallet balance, you'll see an option to apply it at checkout. Wallet credits can cover the full order value or be combined with another payment method for any remaining amount. To top up your wallet, go to My Wallet — the minimum recharge is ₹500.

Products can be returned within 7 days of the delivery date, subject to the individual seller's return policy and product category eligibility. See our full Returns & Refunds page for details.

Log in, go to My Orders, open the order, and click Return Item. Select a reason, optionally attach photos, and submit. The seller will respond within 2 business days.

Once the seller confirms receipt of the returned item, your refund is initiated within 2 business days. It will appear in your account within 5–7 business days depending on your bank or payment provider.

If you believe the rejection was incorrect, contact our support team with your order number and photographs of the product. We'll review the case and mediate between you and the seller.

Service bookings are generally non-refundable once the service has been delivered. If you need to cancel before the appointment, contact the seller or our support team as early as possible — cancellation and refund eligibility depends on the seller's policy and how far in advance you cancel.

Returns are not accepted for: perishable goods, personalised or custom-made items, digital downloads once accessed, hygiene products once opened (e.g. innerwear, cosmetics), and services already rendered. Always check the seller's return policy on the product page before ordering.

On the login page, click Forgot Password. Enter your registered email and we'll send you a password reset link valid for 1 hour.

Go to My Profile to update your default address. You can also enter a different address at checkout — it will be saved for future orders automatically.

To request account deletion, email privacy@ecombuyer.in from your registered email address. We'll process your request within 30 days in accordance with the DPDP Act, 2023. Note that order records are retained for 7 years as required by tax law.

Click the icon on any product to save it to your wishlist. View and manage saved items at My Wishlist. You can move wishlist items to your cart when you're ready to purchase.

Metro cities: 2–3 business days. Tier 2 & 3 cities: 3–5 business days. Timelines are from dispatch date (after the seller ships), not from order date. See our Shipping Info page for full details.

You can check pin code serviceability on our Shipping Info page or at checkout. We serve 18,000+ pin codes across India through our Delhivery integration.

Shipping charges are set by individual sellers. They are clearly displayed on the product page and at checkout before you confirm the order. Many sellers offer free shipping above a minimum order value.

Most sellers dispatch within 1–2 business days of order confirmation. The expected dispatch window is shown on the product page. If the order hasn't shipped within 3 business days, contact our support team.

Take photos before opening further and do not discard the packaging. Then go to My Orders and raise a return request with the damage photos attached. Courier-damaged items are eligible for a full refund or replacement.

You can review a product after it has been delivered. Go to My Orders, open the order, and click Write a Review next to the product. Select a star rating, write your comments, and optionally upload up to 5 photos. Reviews are published after a brief moderation check — usually within 24 hours.

Clicking Helpful on a review signals that other shoppers found it useful. Reviews with more helpful votes are ranked higher on the product page so the most informative feedback is easier to find. You need to be logged in to vote, and you can toggle your vote off at any time.

Click the Report link below the review and select a reason (e.g. spam, offensive content, or not related to the product). Our moderation team reviews all reports within 48 hours and will remove content that violates our guidelines.

All reviews go through a moderation check to ensure they meet our community guidelines. This normally takes up to 24 hours. Reviews containing prohibited content (offensive language, personal information, or spam) may be rejected. You'll receive a notification once your review is approved or if any action is taken.

Some products are available in multiple options such as size, colour, or material. These appear as selectable buttons on the product page — for example Size: S / M / L or Colour: Red / Blue. Select an option in each group before adding to cart. The displayed price updates automatically to reflect any price difference for your chosen combination. Greyed-out options are out of stock.

The Frequently Bought Together section on a product page shows items that other customers commonly purchase alongside the main product. Tick the items you want and click Add All to Cart to add the whole bundle in one step — the total price updates as you check or uncheck items. If the main product has variants, select a variant first before adding the bundle.

On a service product page, pick a date using the date picker — available time slots load automatically. Select a slot shown in Start – End format (e.g. 10:00 AM – 11:00 AM) and click Book Now or Add to Cart. If no slots appear for a chosen date, try a different day or contact the seller to arrange an alternative time.

Scroll to the Questions & Answers section on any product page and click Ask a Question. You must be logged in. The seller or other verified buyers can answer, and the Q&A is visible to all shoppers so others with the same question benefit too.

Coupon codes can be applied at checkout. Enter your code in the Apply Coupon field and click Apply — the discount is shown immediately before you confirm payment. Some coupons are platform-wide, some are seller-specific, and some apply only to certain products. Each coupon has a minimum order value and may have a usage limit per account.

Register at Become a Seller. You'll need to complete email verification, mobile OTP verification, KYC (PAN, Aadhaar, bank account, business docs), and store setup before you can list products.

You'll need: PAN card (front + number), Aadhaar card (front + back + number), Bank account details (passbook/statement), and Business registration documents (GST certificate, partnership deed, or incorporation certificate depending on your business type).

Commission rates vary by product category. See our Seller Policies page for a full breakdown of commission rates, settlement timelines, and payment terms.

Settlements are processed on the same day as delivery confirmation. Once Delhivery confirms delivery, funds are automatically queued and transferred to your registered bank account via Zwitch — no waiting period.

Yes. From your seller dashboard, go to Add Product and choose Service as the listing type. Set a duration, define your availability by creating time slots, and buyers can book directly from your service page. Service listings do not require stock management — keep your time slots up to date so customers can book accurately.